News / Tech
Texan tech giant’s Bristol arrival with 50 new jobs
A leading tech protection and support company is the latest to join the burgeoning tech scene in Bristol.
Likewize has announced the opening of its Bristol branch in May.
The purpose-built space will be used to harness cutting-edge technologies such as AI, machine learning, augmented reality and natural language understanding to deliver superior customer experience (CX) services for its partners, which include network operators, retailers and banks.
Likewize’s Bristol-based lab is set to develop the technologies that will move its customers beyond existing digital channels, opening up new possibilities with services such as virtual presenters, using industry-leading innovations like AI avatars and augmented reality.
The Dallas-based tech firm has already injected £50m into its UK operations to bolster company’s growth in the UK
Having already invested £50m into the UK, the new branch opening is its latest move to bolster company’s continued growth. The new facility will be home to over 50 data scientists, with a team of developers providing onshore development capability for clients in the UK.
The new innovation labs will also collaborate with the Likewize Global Centre of Excellence – giving the new UK-based team the ability to tap into a broader global team of 200 developers.
The investment will provide Likewize with an expandable space, solely dedicated to developing innovative customer experience tools.
Commenting on the opening, Andy Morris, chief executive for Europe at Likewize, said: “With technology playing such a central role in modern lives, it is vital that digital customer experiences are as effective and painless as possible. We already solve a customer tech problem every three seconds on average, and last year we resolved over 10m customer issues using our technology – which means we are uniquely placed to drive future innovation based on the insights from these millions of customer interactions.
“In this rapidly evolving landscape, Likewize is dedicated to investing in CX innovation, leveraging the most pioneering technologies in this space to drive the best outcomes for customers and lower cost for clients. The Likewize innovation labs will enable the continuation of this pioneering innovation, bringing exciting developments not just to Likewize, but to the wider industry.”
Set to be opened in a prime location in Bristol’s flourishing tech community, bosses of the Texas-based tech support firm say they will welcome collaborations with local businesses. Its position also gives the company access to the brightest talent from the region’s top universities, while offering graduates the opportunity to join the Likewize graduate training programme.
Likewize has recently acquired WeFix, a UK mobile repair service where technicians arrive at offices and homes to fix faulty devices
Recently, the firm has acquired WeFix, a UK mobile repair service where technicians arrive at offices and homes to fix faulty devices. Likewize joins the likes of Optalysys who branched out to Bristol recently.
All photos: Likewize
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