Features / cycling

Test riding Bristol’s new TIER e-bikes

By Betty Woolerton  Thursday Dec 14, 2023

The wind whistled through my hair as I pedalled up the steady incline of Bishop Road, navigating through the car-ridden streets of Henleaze and onto the open stretches of the Downs.

Today was the first day of Bristol’s latest electric bicycle hire scheme and I was enjoying trying them out for the first time.

The new fleet of 500 bikes has been deployed from TIER, the company that took over Voi’s e-scooter contract in October.

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TIER said Bristol would be getting e-bikes as part of its takeover of the city back in June so I have been waiting patiently for this day to come for some weeks. E-cargo bikes are coming to Bristol “soon”, the micro-mobility provider promised in a recent press release.

I test rode the new e-bikes on the first day of the scheme – photo: Gill Woolerton

Aside from the bike’s technicalities, my main takeaway from the ride was that e-bikes are enormous fun. It was my first time riding one and it was truly exhilarating barely getting out of breath (and reaching a heady speed of 25kmph) while traversing Bristol’s hills.

On board, the bike itself is basic and feels cumbersome. Probably like most cheap e-bikes, the motor power comes with a sudden jolt when you set off and when you reach its maximum power it feels quite jerky. My first corner was a hairy moment as I wasn’t used to that kind of power but, after a few minutes, I soon got the hang of the vehicle’s intricacies.

I easily raised the saddle (which stayed in place the whole journey) and the brakes feel powerful enough to reign in speed when you need. There’s also a useful, albeit small, basket at the front as well as mudguards, a stand and a phone holder that worked well for my iPhone (although I did have to remove my case for it to fit). I also struggled flicking back the stand as the bike was so heavy.

The journey cost £9.79, with 39 minutes of cycling and a 20-minute ‘pause’. To me, that seemed expensive, although a shorter journey of around 15 minutes would have been more affordable – a few pounds.

(E-scooters and e-bikes cost 99p to unlock and then 16p per minute. There is also a range of passes to choose from including a long-term rental scheme where users have access to their own e-scooter for a monthly fee of £40).

The is clear need to improve distribution from a glance at the app’s map – image: TIER

TIER’s arrival into the city hasn’t been a smooth ride. Admittedly, it had a tough job taking over from the much-loved Voi but it has faced a barrage of criticism for problems with its e-scooters including their stand and poor distribution.

Key to the scheme’s success is that bikes are spread evenly across the city and everyone can access one easily – whether you live in Hartcliffe or Hotwells.

Setting off from Bristol24/7’s office at Future Leap in Gloucester Road, I had to walk 15 minutes to get to the nearest bike. That’s fine, but at the same time, I could count on a single hand the number parked south of the river.

Hopefully, these are just teething issues and TIER will get distribution right. I can’t say I’m optimistic though. Looking at the app as I write, there are more than 1,000 bikes and scooters parked in BS1 and just a few hundred scattered around the rest of the city.

Despite some clear and quite urgent issues around accessibility, it can only be a good thing to provide more active travel options to people in Bristol and ultimately coax people out of their cars.

We will just have to hope the e-bikes are treated with respect, unlike the city’s last bike hire scheme from Big Issue which was pulled due to “unprecedented vandalism”.

Main photo: Betty Woolerton

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